This Cancellation Policy explains the conditions under which orders, software subscriptions and services purchased from SCANGLE INDIA PRIVATE LIMITED may be cancelled.
1. Hardware Order Cancellation
Customers may request cancellation of a hardware order before the product has been dispatched.
Cancellation requests should be submitted as soon as possible by contacting SCANGLE support.
If an order has already been dispatched, it cannot normally be cancelled as a pre-dispatch cancellation. The customer may instead request a return according to the Refund & Return Policy.
2. Cancellation Before Dispatch
If a prepaid hardware order is successfully cancelled before dispatch, any eligible refund will normally be initiated within 5 to 7 business days.
The amount may then take an additional 5 to 10 business days to reflect in the customer's original payment method, depending on the bank or payment provider.
3. Customised Orders
Orders for customised, specially configured or customer-specific products may not be cancellable after procurement, production, configuration or customisation work has started.
Any refund for such orders will depend on the stage of work completed and any costs already incurred by SCANGLE.
4. Software Subscription Cancellation
Customers may request cancellation of software subscriptions before activation.
Once a software licence, cloud subscription or digital service has been activated or substantially used, cancellation and refund may not normally be available.
Recurring subscriptions, where applicable, may be cancelled before the next billing cycle to prevent future renewal charges.
Cancellation of a subscription does not automatically create a right to refund amounts already paid for a completed or active subscription period.
5. Installation and Service Cancellation
Installation, training, integration, technical support or other service bookings may be cancelled before work begins.
If SCANGLE has already incurred travel, logistics, procurement or other costs related to the service, these charges may be deducted from any applicable refund.
Services that have already been completed are not eligible for cancellation.
6. Custom Development and Integration
Custom software development, API integration, configuration, implementation or similar projects may not be cancellable after work has commenced unless specifically agreed between SCANGLE and the customer.
Where cancellation is accepted, charges may apply for work already completed and costs already incurred.
7. How to Cancel an Order
To request cancellation, contact SCANGLE and provide:
- Customer name
- Order or invoice number
- Product or service details
- Reason for cancellation
Contact:
Email: admin@scangle.in
Phone: +91 91390 00888
SCANGLE will confirm whether cancellation is possible based on the current status of the order or service.
8. Refund for Cancelled Orders
Where a cancellation qualifies for a refund, SCANGLE will normally initiate the refund within 5 to 7 business days after confirming the cancellation.
The payment provider or bank may take an additional 5 to 10 business days to credit the amount to the customer's original payment method.
9. Orders Already Shipped
Once an order has been dispatched, cancellation may no longer be possible.
The customer should refer to the Refund & Return Policy:
10. Right to Cancel an Order
SCANGLE may cancel an order where necessary due to:
- Product unavailability
- Pricing or technical errors
- Payment verification problems
- Suspected fraudulent transactions
- Regulatory restrictions
- Delivery limitations
- Other circumstances that prevent SCANGLE from fulfilling the order
If SCANGLE cancels a prepaid order before fulfilment, the eligible amount will be refunded to the original payment method.
11. Contact Us
For cancellation-related questions, contact:
SCANGLE INDIA PRIVATE LIMITED
3F Asian Tower
Vyttila, Ernakulam
Kerala, India – 682019
Phone: +91 91390 00888
Email: admin@scangle.in
GSTIN: 32ABECS7718M1ZZ
CIN: U51900KL2020PTC065312