This Refund & Return Policy applies to products, software and services purchased from SCANGLE INDIA PRIVATE LIMITED through scangle.in or through an authorised order or quotation issued by SCANGLE.
1. Hardware Products
Customers may request a return for eligible hardware products within 7 days from the date of delivery.
To qualify for a return:
- The product must be unused or in substantially original condition.
- The original packaging, accessories, manuals and supplied items must be available.
- The product should not have physical damage caused after delivery.
- The customer must provide the invoice, order number or other proof of purchase.
SCANGLE may inspect the returned product before approving the refund.
2. Damaged, Defective or Incorrect Products
If a product is received damaged, defective or different from the confirmed order, the customer should contact SCANGLE support within 48 hours of delivery.
Customers may be requested to provide photographs, videos, serial numbers or other information required to verify the issue.
After verification, SCANGLE may provide a replacement, repair, credit note or refund depending on the nature of the issue.
3. Non-Returnable Items
The following may not be eligible for return or refund:
- Products damaged due to misuse, accident, improper installation or unauthorised modification.
- Custom-built or specially configured products.
- Products supplied according to customer-specific specifications.
- Consumables or items that cannot be resold after use.
- Activated software licences.
- Completed installation services.
- Completed technical services.
- Services already rendered.
- Custom software development or integration work that has already commenced or been completed.
4. Software and Subscription Refunds
Software subscriptions, cloud services and software licences may be refundable only if the service has not been activated or substantially used.
Once a software licence, subscription or account has been activated, refunds may not normally be available unless required by applicable law or specifically agreed in writing by SCANGLE.
5. Installation and Service Charges
Installation, configuration, training, integration and service charges are normally non-refundable once the relevant service has been completed.
If a service is cancelled before commencement, SCANGLE may consider a refund according to the cancellation policy.
6. How to Request a Refund
To request a return or refund, contact SCANGLE with:
- Customer name
- Order or invoice number
- Product or service details
- Reason for the request
- Relevant photographs or supporting information, if applicable
Contact:
Email: admin@scangle.in
Phone: +91 91390 00888
7. Refund Approval
After receiving the request and, where applicable, inspecting the returned product, SCANGLE will notify the customer whether the refund has been approved or rejected.
Approved refunds will normally be initiated within 5 to 7 business days.
8. Refund Processing Time
Once an approved refund is initiated by SCANGLE, the payment may take approximately 5 to 10 business days to appear in the customer's original payment method.
The final processing time depends on the customer's bank, card issuer, UPI provider or payment service provider.
9. Refund Method
Where possible, refunds will be made to the same payment method used for the original transaction.
Refunds for payments made through Razorpay or another online payment gateway will normally be processed back through the respective payment channel.
10. Shipping and Return Charges
If a return is caused by a verified defect, incorrect item or shipping error attributable to SCANGLE, SCANGLE may bear the applicable return shipping cost.
For other approved returns, return shipping or logistics charges may be borne by the customer unless otherwise agreed in writing.
11. Contact Us
For any questions regarding returns or refunds, contact:
SCANGLE INDIA PRIVATE LIMITED
3F Asian Tower
Vyttila, Ernakulam
Kerala, India – 682019
Phone: +91 91390 00888
Email: admin@scangle.in
GSTIN: 32ABECS7718M1ZZ
CIN: U51900KL2020PTC065312